🌿 Return & Refund Policy

At CEFFILA, your satisfaction is important to us. If your experience with the CEFFILA Bracelet does not meet your expectations, our team is here to assist you with a simple and transparent return process.

🛡 30-Day Money-Back Guarantee

We stand behind the quality of every CEFFILA product.

You may request a return within 30 days from the date your order is delivered.

The amount refunded will depend on the condition of the product when returned.

💯 100% Refund

You are eligible for a 100% refund of the product price if:

• The product has not been used
• The product is returned in its original packaging
• The product remains in the same condition as when it was received
• All original components and accessories are included

Once the returned item has been received and inspected, we will process the full eligible refund.

💸 50% Refund

A 50% refund of the product price may be issued if:

• The product has already been used or worn
• The original packaging is missing, damaged, or no longer available
• The product is still in reasonable condition but can no longer be considered new

This policy allows customers to return a product even after trying it, while taking into account that a used product cannot be resold as new.

❌ Non-Refundable Items

A refund will not be issued if:

• The product has been damaged due to misuse, accidental damage, improper handling, modification, or neglect by the customer
• Parts of the product are missing due to customer use
• The product shows significant damage that was not present at the time of delivery

Important:

If your product arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Please include clear photos or a short video showing the issue.

If we confirm that the damage occurred during shipping or was caused by an error on our side, we will arrange a replacement or return at no additional cost to you.

🕒 Return Period

Return or refund requests must be submitted within 30 days from the delivery date.

Requests made after the 30-day period may not be eligible for a refund.

🔎 Return Inspection

Before approving a refund, we may ask you to provide:

• Clear photos of the product
• A short video showing the product from different angles
• Photos of the original packaging, if available

Once the returned product is received, our team will inspect its condition and confirm whether it qualifies for a 100% refund, 50% refund, or is not eligible for a refund according to the conditions above.

💳 Refund Processing

Once your return has been received, inspected and approved:

• Refunds will be issued to the original payment method
• Please allow approximately 5–10 business days for processing
• Your bank or card provider may require additional time before the refund appears in your account

Please note that original shipping charges are non-refundable, unless the return is due to a defective product, shipping damage, or an error made by CEFFILA.

🔄 Exchanges

We will replace products that are:

• Defective
• Damaged during shipping
• Incorrectly shipped

If you notice any issue when your order arrives, please contact us promptly and provide photos or video evidence so we can assist you as quickly as possible.

📦 Return Shipping

Customers are generally responsible for return shipping costs.

However, if:

• The product arrived defective
• The product was damaged during shipping
• We sent the wrong product

CEFFILA will cover the return or replacement shipping cost.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned parcels without tracking information.

💌 How to Start a Return

Please contact us at:

support@ceffila.com

Include your:

• Full name
• Order number
• Reason for return
• Photos or video of the product if requested

Our customer support team will review your request and guide you through the next steps.

CEFFILA
Simple care. Real balance.